Not at home for delivery?

You or a representative must be home to accept the delivery. We use a delivery service and cannot guarantee an exact time.

If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Meter Boxes Direct Tel: +44 (0) 1453 791616 or onlinesales@meterboxesdirect.co.uk , the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery. 

As an alternative you may provide us with details of a secure location or details of a neighbour where the package may be left in the event you will not be home to receive delivery. You must inform us during the order process in the comments section or through phone/email immediately after ordering. Please note this is entirely at your own risk and Tricel (Gloucester) Ltd. will not be liable for any losses or damages which occur as a result.