General Frequently Asked Questions

Yes, no problem. Please submit a message through our contact form and a member of our accounts team will process and order invoice within 1-2 working days.

Yes, this is possible. Please phone us on 0844 809 4206.

Yes, all of our meter products are available to buy online. We accept payment through Sage Pay or Paypal. Once payment is received you will receive an immediate order confirmation through the email address provided at checkout.

Orders can be collected in person between 12:00 – 16:00 from our depot in Tricel (Gloucester) Limited, Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA. Please go to the reception area where you will be assisted with your collection. Purchases need to be made online via meterboxesdirect.co.uk – we are unable to process any card payments on site. Once the order is ready for collection, you will be notified by our warehouse team. Please allow at least one working day for collections.

Deliveries can be delivered anytime between 8am & 6pm but busier times of year can result in deliveries outside of these times. However, if you provide a mobile number the courier will send you a text with the date and ETA of time it will be delivered.

We don't currently offer express delivery, however if you order before 11am the order will be dispatched on the same day. Please allow for 2-3 working days for delivery once the order is placed.

The full delivery costs will show once the items have been added to the cart with a post code. It varies depending on the number of products and the shipping methods. You can also collect from our factory in Gloucester.

To help us track your order, please fill in as much information as possible on our order tracking form. A member of our sales team will respond ASAP.

The cost of the delivery is calculated according to the weight of the order. All items are despatched by courier with the exception of the "Replacement Key for Electric Meter Boxes", which is sent via Royal Mail. Check this page for our carriage prices - please note all prices exclude VAT.

You or a representative must be home to accept the delivery. We use a delivery service and cannot guarantee an exact time. If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Meter Boxes Direct Tel: +44 (0) 1453 791616 or onlinesales@meterboxesdirect.co.uk , the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery. As an alternative you may provide us with details of a secure location or details of a neighbour where the package may be left in the event you will not be home to receive delivery. You must inform us during the order process in the comments section or through phone/email immediately after ordering. Please note this is entirely at your own risk and Tricel (Gloucester) Ltd. will not be liable for any losses or damages which occur as a result.

Deliveries placed Monday-Friday (excluding bank holidays) before 11am are generally dispatched on the same day. If you live in mainland UK you can normally expect delivery for the following working day (Monday-Friday).

For the Scottish Highlands / Islands please allow at least 2 working days for delivery.

If an order is placed after 11am on a particular day (Monday to Friday), the order will be dispatched on the following working day.

Weekend orders will be dispatched on Mondays (excl. bank holidays).

No problem! We accept returns. Please post your order back to us at Tricel (Gloucester) Ltd.,Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA, United Kingdom. Please be sure to include your order number and contact details so we can refund your order as quickly as possible. Please note, we are unable to refund any postage costs.

It is a legal requirement to have ventilation on gas meter boxes.

The replacement electric door nearest to your requirement will be the ED0005. Please check that the hinge pins are in the correct position and will line up with your current meter box.

Yes we do, the over box door and frame for the medium Permali meter box if this what you require. Please see follow this link to the product page.

Our doors can hang either way but you have to rotate the door for the hinges to be on the other side, sometimes the hinge position on the box frame can change so you must check the hinge positions/measurements.

Yes, all our doors are supplied with replacement pins and hinges.

Yes, all our doors are reversable for whichever side your hinges are on.

Detailed fitting instructions are supplied with each product and are also downloadable from each product page. For a quick overview on how to fit a meter box door we've created a video guide.

To fit a recessed gas meter box to the wall, follow these steps:

1. Build the box into the wall in the position specified, ensuring it does not bridge the damp-proof course.
2. The base and sides of the box should be fully bedded into the mortar to hold it into the wall, with the sides of the architrave touching the outer leaf of the brickwork.
3. A 0.1mm thick polythene sheet or similar, at least 700mm wide, should be fitted as a damp-proof course above and behind the box. Alternatively, a suitable cavity tray may be used.
4. Where a spigot is fitted, build the inner wall around it, filling any space between the spigot and the wall with mortar. (The spigot will be cut flush with the inner finish of the wall by the pipework installer.)

*installation guidelines are supplied with the meter box*

No, the Large 3 Phase Recessed Electric Meter Box does not require a lintel.

Here are the most common reasons that your meter box may need to be repaired or fixed:

• it has become unsightly over time due to wear and tear.
• it has been vandalised.
• it has broken parts.
• the door has fallen away or is damaged.
• For a complete replacement, see our range of meter boxes here:

The end of this hockey stick has a 90-degree slow bend.

Yes, the UK Standard Surface Mounted Electric Meter Box (EBP0012) has a solid timber backboard.

Our meter boxes are all made of GRP (Glass Reinforced Polymer) and are rated as fire retardant. Please refer to the individual product pages for more details.

Meter boxes rated IP66 are dust-tight and offer excellent protection both indoors and outdoors from the elements. A meter box that satisfies this rating will prevent high-pressure water from entering. Despite IP66 enclosures being waterproof against hose-directed water and falling drops of rain or snow, they are not intended to be submerged in water.

Yes, our universal meter box replacement latch (40x21.5mm) fits the vast majority of gas and electric meter boxes. It is easy to replace the latch by removing the old lock from the door and placing the latch section inside. Then insert the wavy washer from the outside of the door and click the latch post into place.

Unfortunately, this large electric box outer door and frame (ED0007) is only designed for recessed meter boxes as it is fitted flush against the brickwork. If you would like to call us on 01453 791616 to discuss we may be able to help you with a solution.

The minimum wall cut out for our GBP0001 recessed gas meter box is 535 x 365 x 150mm.

you will be unable to fit this meter box oncce the meter has been installed so if you want to change your current meter bo you will need to contact your service provider/gas engineer

The minimum wall cut out for the EB0011 is 535 x 365 x 150mm.

This depends. If the MK1 front is damaged and needs replacing, we recommend that you take off the MK1 front and check the gas back. If the gas back is not damaged you do not need to remove it from the wall and can simply use our replacement gas cover for the MK1 to fix your damaged gas box.

However, if the back is damaged, you can buy the replacement MK2 surface gas meter box for a full replacement.

The minimum depth of the wall cut out for GBP0001 is 150mm making the meter box protrude about 60mm from the wall.

The EB0019 can be used for a domestic house meter as long as it is large to fit the meter. You will need to check this with your service provider as we would not be aware of what meter they are fitting for you.

Unfortunately the vents on the gas doors we manufacture are solid and would not have the ability to swell up and close in the event of a fire.

The riser pipe cover is used for above ground level to protect the pipes going into the gas meter box.

Yes, there is a cable entry cut-out on the exterior surface on the lip at the bottom of the meter box.

This is a complete meter box with a back, sides and door.

Yes, there is a backplate with our meter boxes. Please see in the product description a link to the specifications sheet under "Product Download" with images of the insdie of the box.

The best way to get notified when a product comes back in stock is to click the "Notify me when this product is in stock" on the product page (just under the price). you'll be asked to log in or register and then will be notified by email when the product is back in stock.

The minimum wall cut-out depth is 150mm.

Unfortunately no, U16 meters are industrial and too big for our boxes.

Yes, the standard recessed gas and electric meter boxes come complete with the door.

For fitting guide/instructions please see this page.

They project about 60mm from the wall.

It is possible but there is only about 30mm off the surface of the wall.

Yes they can

Most of our meter boxes are at least IP43 rated. Some of them are as high as IP65. For our kiosks, they are either IP43 or IP55 rated. To offer our customers the best in class products, we perform monthly water ingress testing of our entire range to ensure all our products are compliant eith the current European and British standards

Depending on the product, there may be a specification regarding the required clearance issued by the electricity or gas company. It is best to consult with yours, especially for gas meter boxes as only certified gas installers can fit a gas box.

Nonetheless, we do advise as best practice not to place meter boxes under a window. However, sometimes, if you replace damaged products, they will be fitted in the same location as the defective product, and it may already be located under a window due to space constraints.

Freestanding kiosks do not require any special clearance, except for space needed for the opening of the box door and venting (if necessary for a particular application).

There are no specific regulations on who can install meter boxes. As long as it is carried out according to the BS Standards and Utilities Standards, you can even do it yourself using our tutorial videos or our spec sheets which also have fitting instructions.

However, in many cases, if the meter needs to be disconnected or moved, then the installation must be carried out by a regulated and certified company who is qualified to do this. We always advise contacting your utility company.

Yes, you can.

However, take extra care when painting your meter box. Indeed, you have to ensure that the paint you want to use won’t alter the properties of the meter enclosure. For example, particular paints can affect the insulation property of a GRP meter box against both heat and electricity.

Please also note that the paint used for pipes and other outdoor GRP product might not be suitable as the paint has to respect the fire-retardant property of the meter box. Therefore, fire retardant paints can be a viable option to paint meter boxes. However, make sure paint does not block the vents on the unit with drying.

Finally, if the wrong paint type gets applied, the paint might flake off, and the result might not meet your aesthetic expectations or remain intact over time.

A single-phase electricity supply delivers less power than that of a three-phase. For example, a regular house will need single-phase, while large flats or commercial buildings will require a three-phase.

If your house is using a single-phase supply, your electric installation will have a 100amp fuse. If it is using a three-phase, you will find three 100amp fuses.

The door can be turned upside down to fit.