Shipping and Returns Information
Click & Collect
Orders can only be collected in person between 12:00 – 16:00 from our depot in Tricel (Gloucester) Limited, Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA. Please go to the reception area where you will be assisted with your collection.
Purchases need to be made online via meterboxesdirect.co.uk – we are unable to process any card payments on site. Once the order is ready for collection, you will be notified by our warehouse team. Please allow at least one working day for collections.
Delivery
The cost of delivery is calculated at checkout, it is based on the weight of your order. The amount will be shown before you commit to payment. Delivery is normally to your door by a tracked courier, so if you have any concerns about your delivery we can identify where it is and when it will be delivered.
The earlier in the day that we receive your order, the better chance we have of dispatching it on the same day.
Normal delivery times for the UK vary from 2 to 3 working days once dispatched. For larger items (such as Kiosks) or when multiple quantities are ordered, delivery vary from 3 to 5 working days once dispatched.
If for any reason your delivery is delayed, we will contact you by email to keep you updated.
Approximate Delivery Costs
Spares from £2
Meterboxes/doors from £10 - £100 (depending on size, quantity & location)
Hockey Sticks from £15 (depending on quantity & location)
Kiosks from £15 - £100 (depending on size, quantity & location)
Please note that we do not ship products to countries other than the United Kingdom. For delivery to Ireland please contact us on 00353 (0)64 6632421 or visit: Tricel Ireland's website. If you reside in another country, please contact us for further assistance.
If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Meter Boxes Direct Tel: +44 (0) 1453 791616 or info@meterboxesdirect.co.uk, the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery.
Returns
If for any reason you are unhappy with your purchase, you can return items to us within 30 days of delivery.
A Returns' Material Authorisation form (RMA) needs to accompany all products being returned.
To receive the RMA, please contact Tricel Gloucester on Tel: +44 (0) 1453 791616 or mail onlinesales@meterboxesdirect.co.uk
All items must be returned in the original packaging with order details & RMA enclosed. Packages can be addressed to:
MBD Returns
Tricel (Gloucester) Ltd.
Fox House
Stonedale Road
Stonehouse
Gloucestershire
GL10 3SA
Please note we are unable to refund any delivery costs. Please allow up to 14 days for your refund to be processed once package is received
1 Year Parts Warranty
If any product is found to be faulty in parts or workmanship within one year of purchase we will offer to repair or replace it at no cost to you. If we ask you to return the product to us we will credit you with the cost of return postage. We will ask for a description and possibly a photograph of the fault. The warranty does not cover normal 'wear and tear' that occurs in normal everyday use or damage sustained by misuse or use outside the manufacturer's instructions. If we are unable to replace or repair the item for example, because the product is not available and the item is returned to the warehouse, we will refund the cost of your purchase.
