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MeterBoxesDirect

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Shipping and Returns Information

Click & Collect

Orders can only be collected in person between 12:00 – 16:00 from our depot in Tricel (Gloucester) Limited, Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA. Please go to the reception area where you will be assisted with your collection. 

Purchases need to be made online via meterboxesdirect.co.uk – we are unable to process any card payments on site. Once the order is ready for collection, you will be notified by our warehouse team. Please allow at least one working day for collections. 

Delivery

Delivery costs are calculated at checkout based on order weight and shown before payment. Orders are sent by tracked courier, allowing us to confirm location and delivery time if needed.

Standard UK delivery takes 2–3 working days from dispatch. Larger items (such as kiosks) or bulk orders may take 3–5 working days.

If for any reason your delivery is delayed, we will contact you by email to keep you updated.

Approx. Delivery Costs

Delivery charges range from £2 to £100 depending on product type, size, quantity, and destination. The exact cost is shown at checkout before payment.

Please note we only ship within the United Kingdom. For Ireland, please visit: Tricel Ireland's website. Customers outside these regions should contact us directly for assistance.

If a delivery fails twice due to no signature or insufficient delivery information, the parcel will be held at the carrier’s depot. You will receive a card asking you to call them. If no contact is made within 5 working days, the parcel will be returned to us and a second delivery charge will apply. For help, contact Meter Boxes Direct at +44 (0) 1453 791616 or info@meterboxesdirect.co.uk

Returns

If you are unhappy with your purchase you may return the items to us within 30 days of delivery. A Returns' Material Authorisation(RMA) form is needed to accompany all items being returned.

To get an RMA please contact us by phone +44 (0) 1453 791616 or email onlinesales@meterboxesdirect.co.uk

All items must be returned in the original packaging with order details & the RMA enclosed. Please return to:

MBD Returns
Tricel (Gloucester) Ltd.
Fox House
Stonedale Road
Stonehouse
Gloucestershire
GL10 3SA

Please note we cannot refund any delivery costs. Please allow 14 days for refunds to be processed once we receive your package.

1 Year Parts Warranty

If a product is found to be faulty in parts or workmanship within one year of purchase, we will repair or replace it free of charge. If we request the item be returned, we will cover the cost of return postage. We may ask for a description or photograph of the fault.

The warranty does not cover normal wear and tear or damage caused by misuse or use outside the manufacturer’s instructions. If repair or replacement is not possible (e.g. the product is no longer available) and the item is returned, we will issue a refund.

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