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Meter Box FAQ

3 Sales Queries

Yes, no problem. Please submit a message through our contact form and a member of our accounts team will process and order invoice within 1-2 working days.

Yes, this is possible. Please phone us on 0844 809 4206

Yes, all of our meter products are available to buy online. We accept payment through Sage Pay or Paypal. Once payment is received you will receive an immediate order confirmation through the email address provided at checkout.

9 Meter Box Doors

The replacement electric door nearest to your requirement will be the ED0005.

. Please check that the hinge pins are in the correct position and will line up with your current meter box.

Hello, we do the over box door and frame for the medium Permali meter box if this what you require. Please see follow this link to the product page.

Our doors can hang either way but you have to rotate the door for the hinges to be on the other side, sometimes the hinge position on the box frame can change so you must check the hinge positions/measurements.
Hello, all doors are supplied with hinges.
Our doors can hang either way but you have to rotate the door for the hinges to be on the other side, sometimes the hinge position on the box frame can change so you must check the hinge positions/measurements.

Hanging a Meter Box

No. All meter boxes are designed to get installed in one particular way. For example, the hinges are on the left- hand side on a UK Standard Recessed Electric Meter Box, so the door must get hinged on the left-hand side.

However, in certain circumstances, especially if replacing an older damaged box or renovating older houses, technically it can be fitted upside down. However, you will be to confirm with your meter equipment provider that they are happy for you to install their equipment that way.

Detailed fitting instructions are supplied with each product and are also downloadable from each product page. For a quick overview on how to fit a meter box door we've created a video guide.

29 General - Meter Boxes

The end of this hockey stick has a 90-degree slow bend.
Yes, our universal meter box replacement latch (40x21.5mm) fits the vast majority of gas and electric meter boxes. It is easy to replace the latch by removing the old lock from the door and placing the latch section inside. Then insert the wavy washer from the outside of the door and click the latch post into place.
Unfortunately, this large electric box outer door and frame (ED0007) is only designed for recessed meter boxes as it is fitted flush against the brickwork. If you would like to call us on 01453 791616 to discuss we may be able to help you with a solution.
The minimum wall cut out for our GBP0001 recessed gas meter box is 535 x 365 x 150mm.
You will be unable to fit this meter box once the meter has been installed so if you want to change your current meter box to this product you will need to contact your service provider/gas engineer to take the meter out and then reinstall it into the new meter box.
The minimum wall cut out for the EB0011 is 535 x 365 x 150mm. Please see brochure.

The minimum depth of the wall cut out for GBP0001 is 150mm making the meter box protrude about 60mm from the wall. Please see brochure.

The EB0019 can be used for a domestic house meter as long as it is large to fit the meter. You will need to check this with your service provider as we would not be aware of what meter they are fitting for you.
Unfortunately the vents on the gas doors we manufacture are solid and would not have the ability to swell up and close in the event of a fire.
The riser pipe cover is used for above ground level to protect the pipes going into the gas meter box.
Yes, there is a cable cut-out on the exterior surface of the lip at the bottom of the meter box.
Yes, there is a backplate on this gas meter box. Please see the tab "details" and the specification sheet under "Product Download" with images of the inside of the box. Thank you.
The best way to be notified when a product is back in stock is to click on "Notify me when this product is in stock" on the product page (just under the price). You'll be asked to log in or register and then will be notified by email when the product is back in stock. Thank you.
Unfortunately no, U16 meters are industrial so too big for our boxes.
Yes, the standard recessed gas and electric boxes come complete with the door.

IP rating of our meter boxes

Most of our meter boxes are at least IP43 rated. Some of them are IP65 rated. For our kiosks, they are either IP43 or IP55 rated. To offer our customers the best in class products, we perform monthly water ingress testing on our entire range to ensure all our offerings are compliant with the current European and British standards. You can watch the video of our water ingress testing on our "How To Video" page.

Required clearance around meter boxes/kiosks

Depending on the product, there may be a specification regarding the required clearance issued by the electricity or gas company. It is best to consult with yours, especially for gas meter boxes as only certified gas installers can fit a gas box.

Nonetheless, we do advise as best practice not to place meter boxes under a window. However, sometimes, if you replace damaged products, they will be fitted in the same location as the defective product, and it may already be located under a window due to space constraints.

Freestanding kiosks do not require any special clearance, except for space needed for the opening of the box door and venting (if necessary for a particular application).

Installation of Meter Boxes

There are no specific regulations on who can install meter boxes. As long as it is carried out according to the BS Standards and Utilities Standards, you can even do it yourself using our tutorial videos or our spec sheets which also have fitting instructions.

However, in many cases, if the meter needs to be disconnected or moved, then the installation must be carried out by a regulated and certified company who is qualified to do this. We always advise contacting your utility company.

Painting your Meter Boxes

Yes, you can.

However, take extra care when painting your meter box. Indeed, you have to ensure that the paint you want to use won’t alter the properties of the meter enclosure. For example, particular paints can affect the insulation property of a GRP meter box against both heat and electricity.

Please also note that the paint used for pipes and other outdoor GRP product might not be suitable as the paint has to respect the fire-retardant property of the meter box. Therefore, fire retardant paints can be a viable option to paint meter boxes. However, make sure paint does not block the vents on the unit with drying.

Finally, if the wrong paint type gets applied, the paint might flake off, and the result might not meet your aesthetic expectations or remain intact over time.

Be sure to identify any safety requirements before initiating the painting process fully.

A single-phase electricity supply delivers less power than that of a three-phase. For example, a regular house will need single-phase, while large flats or commercial buildings will require a three-phase.

If your house is using a single-phase supply, your electric installation will have a 100amp fuse. If it is using a three-phase, you will find three 100amp fuses.

8 Delivery

Click & Collect

Orders can be collected in person between 12:00 – 16:00 from our depot in Tricel (Gloucester) Limited, Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA.

Please go to the reception area where you will be assisted with your collection.

Purchases need to be made online via meterboxesdirect.co.uk – we are unable to process any card payments on site.

Once the order is ready for collection, you will be notified by our warehouse team. Please allow at least one working day for collections.

Deliveries can be delivered anytime between 8am & 6pm but busier times of year can result in deliveries outside of these times. However, if you provide a mobile number the courier will send you a text with the date and ETA of time it will be delivered.
We don't currently offer express delivery, however if you order before 11am the order will be dispatched on the same day. Please allow for 2-3 workings days for delivery once the order is placed.
The full delivery costs will show once the items have been added to the cart with a post code. It varies depending on the number of products and the shipping methods. You can also collect from our factory in Gloucester.

To help us track your order, please fill in as much information as possible on our order tracking form. A member of our sales team will respond ASAP. 

Delivery Costs Calculation: 

The cost of the delivery is calculated according to the weight of the order. All items are despatched by courier with the exception of the "Replacement Key for Electric Meter Boxes", which is sent via Royal Mail. Check this page for our carriage prices - please note all prices exclude VAT.

Not at home for delivery?

You or a representative must be home to accept the delivery. We use a delivery service and cannot guarantee an exact time.

If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Meter Boxes Direct Tel: +44 (0) 1453 791616 or onlinesales@meterboxesdirect.co.uk , the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery. 

As an alternative you may provide us with details of a secure location or details of a neighbour where the package may be left in the event you will not be home to receive delivery. You must inform us during the order process in the comments section or through phone/email immediately after ordering. Please note this is entirely at your own risk and Tricel (Gloucester) Ltd. will not be liable for any losses or damages which occur as a result.

Delivery times

Deliveries placed Monday-Friday (excluding bank holidays) before 11am are generally dispatched on the same day. If you live in mainland UK you can normally expect delivery for the following working day (Monday-Friday).

For the Scottish Highlands / Islands please allow at least 2 working days for delivery. 

If an order is placed after 11am on a particular day (Monday to Friday), the order will be dispatched on the following working day. 

Weekend orders will be dispatched on Mondays (excl. bank holidays).

1 Returns

No problem! We accept returns. Please post your order back to us at Tricel (Gloucester) Ltd.,Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA, United Kingdom. Please be sure to include your order number and contact details so we can refund your order as quickly as possible. Please note, we are unable to refund any postage costs.