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Meter Box FAQ

3 Sales Queries

Yes, no problem. Please submit a message through our contact form and a member of our accounts team will process and order invoice within 1-2 working days.

Yes, this is possible. Please phone us on 0844 809 4206

Yes, all of our meter products are available to buy online. We accept payment through Sage Pay or Paypal. Once payment is received you will receive an immediate order confirmation through the email address provided at checkout.

2 Meter Box Doors

Hanging a Meter Box

No. All meter boxes are designed to get installed in one particular way. For example, the hinges are on the left- hand side on a UK Standard Recessed Electric Meter Box, so the door must get hinged on the left-hand side.

However, in certain circumstances, especially if replacing an older damaged box or renovating older houses, technically it can be fitted upside down. However, you will be to confirm with your meter equipment provider that they are happy for you to install their equipment that way.

Detailed fitting instructions are supplied with each product and are also downloadable from each product page. For a quick overview on how to fit a meter box door we've created a video guide.

7 General - Meter Boxes

IP rating of our meter boxes

Most of our meter boxes are at least IP43 rated. Some of them are IP65 rated. For our kiosks, they are either IP43 or IP55 rated. To offer our customers the best in class products, we perform monthly water ingress testing on our entire range to ensure all our offerings are compliant with the current European and British standards. You can watch the video of our water ingress testing on our "How To Video" page.

Required clearance around meter boxes/kiosks

Depending on the product, there may be a specification regarding the required clearance issued by the electricity or gas company. It is best to consult with yours, especially for gas meter boxes as only certified gas installers can fit a gas box.

Nonetheless, we do advise as best practice not to place meter boxes under a window. However, sometimes, if you replace damaged products, they will be fitted in the same location as the defective product, and it may already be located under a window due to space constraints.

Freestanding kiosks do not require any special clearance, except for space needed for the opening of the box door and venting (if necessary for a particular application).

Installation of Meter Boxes

There are no specific regulations on who can install meter boxes. As long as it is carried out according to the BS Standards and Utilities Standards, you can even do it yourself using our tutorial videos or our spec sheets which also have fitting instructions.

However, in many cases, if the meter needs to be disconnected or moved, then the installation must be carried out by a regulated and certified company who is qualified to do this. We always advise contacting your utility company.

Painting your Meter Boxes

Yes, you can.

However, take extra care when painting your meter box. Indeed, you have to ensure that the paint you want to use won’t alter the properties of the meter enclosure. For example, particular paints can affect the insulation property of a GRP meter box against both heat and electricity.

Please also note that the paint used for pipes and other outdoor GRP product might not be suitable as the paint has to respect the fire-retardant property of the meter box. Therefore, fire retardant paints can be a viable option to paint meter boxes. However, make sure paint does not block the vents on the unit with drying.

Finally, if the wrong paint type gets applied, the paint might flake off, and the result might not meet your aesthetic expectations or remain intact over time.

Be sure to identify any safety requirements before initiating the painting process fully.

A single-phase electricity supply delivers less power than that of a three-phase. For example, a regular house will need single-phase, while large flats or commercial buildings will require a three-phase.

If your house is using a single-phase supply, your electric installation will have a 100amp fuse. If it is using a three-phase, you will find three 100amp fuses.

7 Delivery

Deliveries can be delivered anytime between 8am & 6pm but busier times of year can result in deliveries outside of these times. However, if you provide a mobile number the courier will send you a text with the date and ETA of time it will be delivered.
We don't currently offer express delivery, however if you order before 11am the order will be dispatched on the same day. Please allow for 2-3 workings days for delivery once the order is placed.
The full delivery costs will show once the items have been added to the cart with a post code. It varies depending on the number of products and the shipping methods. You can also collect from our factory in Gloucester.

To help us track your order, please fill in as much information as possible on our order tracking form. A member of our sales team will respond ASAP. 

Delivery Costs Calculation: 

The cost of the delivery is calculated according to the weight of the order. All items are despatched by courier with the exception of the "Replacement Key for Electric Meter Boxes", which is sent via Royal Mail. See below for our carriage prices - please note all prices exclude VAT.

Delivery Costs

  • Replacement Key / Locks : £1.30
  • 0kg to 10kg : £8.50
  • 10kg to 15kg : £8.50
  • 15kg to 25kg : £11.50
  • 25kg to 50kg : £23.00
  • 50kg to 250kg : £35.00

Not at home for delivery?

You or a representative must be home to accept the delivery. We use a delivery service and cannot guarantee an exact time.

If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Meter Boxes Direct Tel: +44 (0) 1453 791616 or onlinesales@meterboxesdirect.co.uk , the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery. 

As an alternative you may provide us with details of a secure location or details of a neighbour where the package may be left in the event you will not be home to receive delivery. You must inform us during the order process in the comments section or through phone/email immediately after ordering. Please note this is entirely at your own risk and Tricel (Gloucester) Ltd. will not be liable for any losses or damages which occur as a result.

Delivery times

Deliveries placed Monday-Friday (excluding bank holidays) before 11am are generally dispatched on the same day. If you live in mainland UK you can normally expect delivery for the following working day (Monday-Friday).

For the Scottish Highlands / Islands please allow at least 2 working days for delivery. 

If an order is placed after 11am on a particular day (Monday to Friday), the order will be dispatched on the following working day. 

Weekend orders will be dispatched on Mondays (excl. bank holidays).

1 Returns

No problem! We accept returns. Please post your order back to us at Tricel (Gloucester) Ltd.,Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA, United Kingdom. Please be sure to include your order number and contact details so we can refund your order as quickly as possible. Please note, we are unable to refund any postage costs.