Click & Collect Orders can be collected in person between 12:00 – 16:00 from our depot in Tricel (Gloucester) Limited, Fox House, Stonedale Rd, Stonehouse, Gloucestershire GL10 3SA. Please go to the reception area where you will be assisted with your collection. Purchases need to be made online via meterboxesdirect.co.uk – we are unable to process any card payments on site. Once the order is ready for collection, you will be notified by our warehouse team. Please allow at least one working day for... Read more

Deliveries can be delivered anytime between 8am & 6pm but busier times of year can result in deliveries outside of these times. However, if you provide a mobile number the courier will send you a text with the date and ETA of time it will be delivered.

We don't currently offer express delivery, however if you order before 11am the order will be dispatched on the same day. Please allow for 2-3 workings days for delivery once the order is placed.

The full delivery costs will show once the items have been added to the cart with a post code. It varies depending on the number of products and the shipping methods. You can also collect from our factory in Gloucester.

To help us track your order, please fill in as much information as possible on our order tracking form. A member of our sales team will respond ASAP. 

Delivery Costs Calculation: 

The cost of the delivery is calculated according to the weight of the order. All items are despatched by courier with the exception of the "Replacement Key for Electric Meter Boxes", which is sent via Royal Mail. Check this page for our carriage prices - please note all prices exclude VAT.

Not at home for delivery? You or a representative must be home to accept the delivery. We use a delivery service and cannot guarantee an exact time.If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Meter Boxes Direct Tel: +44 (0) 1453 791616 or onlinesales@meterboxesdirect.co.uk , the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery. As an alternative you may provide us with details of a secure location or details of a neighbour where the package may be left in the event you will not be home to receive delivery. You must inform us during the order process in the comments section or through phone/email immediately after ordering. Please note this is entirely at your own risk and Tricel (Gloucester) Ltd. will not be liable for any losses or damages which occur as a... Read more

Delivery times Deliveries placed Monday-Friday (excluding bank holidays) before 11am are generally dispatched on the same day. If you live in mainland UK you can normally expect delivery for the following working day (Monday-Friday).For the Scottish Highlands / Islands please allow at least 2 working days for delivery. If an order is placed after 11am on a particular day (Monday to Friday), the order will be dispatched on the following working day. Weekend orders will be dispatched on Mondays (excl. bank... Read more